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MyCare Frequently Asked Questions

Enrollment Questions
What is MyCare?
Is there a fee to use MyCare?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyCare?
Why are certain test results not shared electronically via MyCare?
If some of my health information on MyCare is not correct, what should I do?
MyCare For My Family
Can I view a family member's health record in MyCare?
Can I ask questions regarding a family member from my MyCare account?
Can my spouse and I share one MyCare account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyCare secured?
What is your privacy policy?
I was logged out of MyCare, what happened?
What do I need to use MyCare?
My activation code does not work, what should I do?
MyCare Walkthrough
MyCare Walkthrough

What is MyCare?

MyCare offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyCare, you can:

  • View your health summary from the MyCare electronic health record.
  • View test results.
  • Access trusted health information resources.
  • View and schedule upcoming appointments.
  • Request medication refills.
  • Send and receive secure messages to and from your healthcare providers.
  • Enroll in Paperless billing and pay your balances online.
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Is there a fee to use MyCare?

MyCare is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyCare activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit. We also encourage you to submit a request for an account using our Online Form.

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Who do I contact if I have further questions?

At this time, any and all application related questions should be directed to us via e-mail at: MyCaresupport@stfranciscare.org.

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When can I see my test results in MyCare?

Inpatient test results are released immediately upon your discharge. All outpatient lab results are released 3 business days after a result is obtained. This ensures that your doctor has had enough time to review the results and discuss them with you.

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Why are certain test results not shared electronically via MyCare?

Your provider is able to determine which types of test results are able to be accessed through MyCare. Further, tests of a very sensitive nature are not released to MyCare in accordance with state and federal law.

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If some of my health information on MyCare is not correct, what should I do?

Your MyCare information comes directly from your electronic medical record at Saint Francis Care. For any updates or changes, contact our Health Information Managment Department at 860-714-4646. Your health information is reviewed and updated in your electronic medical record each visit.

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Can I view a family member's health record in MyCare?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyCare account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MyCare account?

MyCare offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyCare account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyCare account.

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I forgot my password. What should I do?

You may contact our MyCare Patient Support team by email at MyCaresupport@stfranciscare.org to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online provided you entered an email address when you first signed up.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyCaresupport@stfranciscare.org. and after we verify your information, a new code will be sent via e-mail.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyCare and from the top menu, go to the Preferences section and select the appropriate option.

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How is MyCare secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyCare uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyCare. Unlike conventional e-mail, all MyCare messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyCare is owned and operated by MyCare and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyCare.

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I was logged out of MyCare, what happened?

We aim to protect your privacy and security of your information. While logged into MyCare, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyCare. We recommend that you log out of your MyCare session if you need to leave your computer for even a short period of time.

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What do I need to use MyCare?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email us at: MyCaresupport@stfranciscare.org.

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